FAQ
What are fulfilment services?
​Fulfilment services are outsourced logistics solutions that handle the entire order process from receiving goods to delivering them to customers, including warehousing, inventory management, and shipping. They essentially act as a third-party provider to manage the physical aspects of an online business, freeing up the business to focus on other areas like marketing and sales.
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What does 3PL mean?
3PL stands for Third-Party Logistics, and it refers to the practice of outsourcing a company's logistics operations, such as warehousing, transportation, and order fulfillment, to a specialized third-party provider. Instead of handling these processes in-house, companies leverage the expertise and infrastructure of a 3PL to streamline their supply chain and improve efficiency.
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How do fulfilment centres work?
Fulfilment centres streamline the process of online orders from storage to customer delivery. They act as a central hub for receiving, storing, picking, packing, and shipping products for ecommerce businesses. This process differs from traditional warehouses, which focus primarily on long-term storage.
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How do we integrate with your orders?
Fulfilment centres integrate with businesses primarily through system integrations, enabling seamless order processing and shipping. This involves connecting your online store (e.g., Shopify, Amazon) with the fulfilment centre's systems to streamline information flow, automate processes, and improve efficiency. We use Linnworks. We receive orders within 20 minutes of being paid, and once processed the "shipped" command is sent back to the channel with tracking info and the order is automatically marked as shipped.
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How does Stock Management work?
Stock is linked across all your channels, and is automatically adjusted across all channels automatically whether that is from a sale on 1 channel or from a new stock delivery.
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​Which couriers do you use?
We have accounts with Royal Mail, DHL, Fedex, and Deutsche Post (we also have daily collections from UPS).
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How does Amazon Prep work?
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