FAQ
-
Which ecommerce platforms do you support (e.g., Shopify, WooCommerce, Amazon)?
-
What makes HomeOutdoor different from other fulfilment companies?
-
Who can I contact for support or questions about my account?
1. What is ecommerce fulfilment and how does it work?
Ecommerce fulfilment is the process of storing, picking, packing, and shipping online orders to customers. At HomeOutdoor, we manage your stock in our warehouse, process your orders as they come in, and ensure fast, accurate delivery directly to your customers.
​
2. What types of products do you handle?
We specialise in fulfilling a wide range of ecommerce products, including homeware, garden accessories, lifestyle goods, and other non-perishable items. If you're unsure whether your products are suitable, just contact us.
​
3. Do you work with small or start-up ecommerce businesses?
Absolutely. We offer scalable fulfilment solutions for businesses of all sizes, including start-ups and growing brands. Whether you're sending 10 or 1,000 orders a week, we're here to help.
​
4. What fulfilment services do you offer?
HomeOutdoor offers a complete fulfilment solution: storage, order picking, packing, shipping, inventory management, returns handling, and customer support. We also provide branded packaging and custom kitting services.
​
5. How quickly can you ship my orders?
Orders received before our daily cut-off time (2pm) are shipped the same day. We offer next-day and standard delivery services across the UK and international shipping options worldwide.
​
6. Do you offer same-day or next-day delivery?
Yes, we provide same-day dispatch and next-day delivery for orders placed before our cut-off time. This ensures your customers get their products quickly and reliably.
​
7. Can I integrate my ecommerce store with your system?
Yes, we support seamless integrations with all major ecommerce platforms, allowing automatic order import, tracking updates, and real-time inventory syncing. This is provided through Linnworks.
​
8. Which ecommerce platforms do you support (e.g., Shopify, WooCommerce, Amazon)?
We support Shopify, WooCommerce, Amazon, eBay, BigCommerce, Magento, and many more. Our tech team can assist with custom integrations as needed.
​
9. How do I get started with your fulfilment service?
Getting started is straight forward. Just contact us to discuss your requirements. We'll walk you through the onboarding process, including stock delivery, platform integration, and system setup. If urgent we can be up and running as soon as we have stock to ship!
​
10. Do you offer international shipping?
Yes, we ship orders worldwide using trusted courier partners. We provide tracked international delivery with competitive rates and customs support.
​
11. What are your storage and handling fees?
Our pricing is transparent and tailored to your needs. We offer competitive rates based on storage volume, order volume, and service level. Contact us for a custom quote.
​
12. Is there a minimum order volume to use your services?
No, we work with businesses of all sizes. Whether you're shipping a few orders a week or hundreds per day, our flexible solutions grow with you.
​
13. How do returns work through your system?
We handle returns processing and restocking. Returned items are inspected, recorded, and restocked or disposed of according to your instructions. We can also support customer communication and refunds if required.
​
14. Can I track my inventory in real time?
Yes, our system provides real-time inventory tracking, order status updates, and stock alerts. You'll have full visibility and control over your products at all times.
​
15. What makes HomeOutdoor different from other fulfilment companies? We offer a personalised service tailored to your brand, flexible pricing, and fast, reliable shipping. Our UK-based team is hands-on, responsive, and focused on helping your ecommerce business succeed.
​
16. How secure is my stock at your warehouse?
Our fulfilment centre is equipped with 24/7 CCTV, secure access controls, and fire protection systems. Your stock is safe and fully insured while in our care.
​
17. Do you offer eco-friendly packaging options?
Yes, we provide a range of sustainable packaging solutions, including recyclable materials and biodegradable alternatives. We’re committed to reducing environmental impact.
​
18. Can you handle custom packaging or branded inserts?
Definitely. We can include branded packaging, inserts, thank-you cards, and marketing materials to enhance your unboxing experience and strengthen customer loyalty.
​
19. How do you ensure order accuracy?
We use barcode scanning and double-check procedures at every stage to ensure high accuracy rates. Our systems flag potential issues before dispatch to prevent errors.
​
20. Who can I contact for support or questions about my account?
You’ll have a dedicated account manager plus access to our customer support team via phone or email. We pride ourselves on fast, friendly communication and proactive service.
